Ets2 Privacy Policy – Our Commitment to Protecting Your Data

ets2 collects various types of information from players during the registration process and throughout their use of the platform. We only collect information that is genuinely necessary to provide you with a safe and quality service. The main categories of data we collect are as follows:

Personal Identification Information

• Your full name as it appears on your official identification document (Malaysian MyKad or passport).
• An active Malaysian mobile phone number.
• A valid and active email address.
• Date of birth for age verification purposes (confirming you are at least 18 years old).
• A copy of your identity document (MyKad) when required for identity verification (KYC) prior to your first withdrawal or upon ets2's request based on a risk assessment.

Financial & Transaction Information

• Details of the payment methods you use — including e-wallet account numbers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) or FPX bank account information (Maybank2u, CIMB Clicks) linked to transactions on ets2.
• A complete record of all deposit and withdrawal transactions in MYR made through the ets2 platform.
• Your betting history and gaming activity on the platform, including games played, amounts wagered, and game outcomes.
• The current balance of your ets2 account at any given time.

Technical & Usage Information

• Your device's IP address and general geographic location information derived from that IP.
• The type of device, operating system, and web browser you use to access ets2.
• Log data recording the date, time, pages visited, and actions taken within the ets2 platform.
• Cookie data and similar tracking technologies that help us improve the user experience and platform security.

Data collected by ets2 used for specific and legitimate purposes only. We will not use your data for any purpose not stated in this policy without obtaining your consent beforehand. The purposes for which your data is used are as follows:

We will not make automated decisions that have a significant impact on you based solely on automated processing of your data without human intervention. Should we need to do so in specific circumstances, we will notify you and provide an opportunity to contest the decision.

ets2 takes a highly cautious approach to sharing player data. We do not sell, rent, or share your personal data with third parties for their own marketing purposes. However, in the following limited circumstances, we may need to share your data:

• Payment service providers: When you transact via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u or CIMB Clicks), Boost, or ShopeePay, the necessary transaction information is shared with the respective provider solely to process your payment securely. These providers are bound by strict confidentiality agreements with ets2.
• Game developers and software providers: To ensure games function properly and for game analytics purposes, a limited amount of technical data may be shared with game developers. No personally identifiable information is shared for this purpose.
• Relevant authorities: ets2 will disclose player data to the relevant authorities in Malaysia when required by law, including in cases involving fraud investigations, money laundering, or valid court orders. We have no discretion in such situations but to comply.
• Auditors & professional advisors: In situations where we require legal, accounting, or security audit advice, the minimum necessary data may be shared with relevant professionals who are bound by strict confidentiality obligations.
• Business transfer: In the event of a merger, acquisition, or sale of ets2's assets, player data may be transferred to the relevant entity. We will notify players before any such transfer takes place, and a new privacy policy will apply.

Protecting your personal data is one of the highest priorities for ets2. We continually invest in the latest security infrastructure to keep your data safe at all times. The following are the key security measures we have implemented:

• 128-bit SSL Encryption: All communications between your browser and the ets2 platform are encrypted using SSL/TLS protocols, preventing any third party from intercepting or reading your data in transit.
• Secure servers with multi-layered firewalls: Player data is stored on servers protected by multiple layers of security, including advanced firewalls, intrusion detection systems, and 24-hour monitoring.
• Data encryption at rest: Sensitive information such as passwords and financial details is stored in encrypted form in our database. Even if data were to be compromised, it cannot be read without the correct encryption key.
• Two-factor authentication (2FA): ets2 supports two-factor authentication to add an extra layer of security to your account, ensuring that only you can access it — even if your password is compromised.
• Suspicious activity monitoring: Our systems continuously monitor transaction patterns and login activity to detect any suspicious behaviour. If unusual activity is identified, ets2 will notify you and take appropriate preventive action.
• Regular security audits: ets2 conducts regular internal and external security audits to identify and address any security vulnerabilities before they can be exploited.
• Staff training: All ets2 staff with access to player data receive comprehensive information security training, which is updated regularly in line with industry best practices.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. In the event of any data breach involving your personal information, ets2 is committed to notifying you within the timeframe stipulated by applicable law and taking the necessary remedial action.

Platform ets2 uses cookies and similar tracking technologies to enhance the user experience, maintain security, and understand how our platform is used. Cookies are small text files stored on your device when you visit the ets2 website.

Types of Cookies We Use

• Essential Cookies (Required): These cookies are essential for the core functions of the ets2 platform, including login authentication, session management, and security. Without them, the platform cannot function properly, and they cannot be disabled.
• Preference Cookies (Optional): These cookies allow the ets2 platform to remember your preferences — such as your chosen language and display settings — so you don't have to reconfigure them each time you log in.
• Analytics Cookies: We use analytics cookies to understand how players use the ets2 platform — which pages are visited most, how long players spend on each page, and where they typically exit. This information helps us continuously improve the overall user experience.
• Security Cookies: These cookies help us detect and prevent fraudulent activity and unauthorised access to player accounts. They form a critical part of ets2's multi-layered security system.

How to Manage Your Cookies

You can manage or disable cookies through your web browser settings. Most modern browsers — including Chrome, Firefox, Safari, and Edge — offer options to delete existing cookies and prevent new ones from being stored. Please note, however, that disabling certain cookies may affect the functionality of the platform. ets2 and your gaming experience.

As a player at ets2 and as a Malaysian citizen protected under the Personal Data Protection Act (PDPA) 2010, you have the following rights with respect to your personal data held by us:

To exercise any of the rights above, please contact the support team ets2 via email at [email protected]. We will respond to your request within the timeframe required by applicable law and will not charge any fee for reasonable requests.

ets2 does not retain your personal data for longer than is necessary for the purposes of processing, or as required by law. The following is a general guide to data retention periods by category:

• Active account data: For as long as your ets2 account remains active and has not been closed, we will retain the personal data necessary for the operation of that account.
• Financial transaction records: In accordance with Malaysian legal requirements relating to anti-money laundering and taxation, financial transaction records in Ringgit Malaysia (MYR) are retained for a minimum of seven (7) years from the date of the transaction. This includes all deposit and withdrawal records processed via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay.
• Identity verification (KYC) data: Identity verification documents, such as a copy of your MyKad, are retained for a minimum of five (5) years after account closure, in accordance with applicable compliance and legal requirements.
• Security & activity logs: Security logs and in-platform activity records are retained for a minimum of two (2) years for security, audit, and dispute resolution purposes.
• Customer support communication data: Customer support interaction history is retained for two (2) years following the resolution of each case, to allow for future reference and service improvement.
• Data following account closure: When you close your ets2 account, we will delete or anonymise data that is not required by law within ninety (90) business days, while data subject to legal retention requirements will be kept for the relevant periods as outlined above.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ets2 manage your personal data, we encourage you to reach out to us directly. Our team is ready to assist you:

• Privacy Email: [email protected] – This is the preferred channel for all privacy and data protection enquiries. Please include "Privacy Enquiry" in the subject line of your email.
• Live Chat: You can also reach the ets2 support team via the live chat function available within our platform. Live chat operates 24 hours a day, 7 days a week.
• Response Time: ets2 is committed to responding to privacy-related enquiries within three (3) business days for email enquiries, and within minutes for live chat enquiries.

Please note that this Privacy Policy may be updated from time to time to reflect changes in our privacy practices, relevant legal requirements, or new service features introduced by ets2. Any material changes will be communicated to you via your registered email or in-platform notifications. We encourage you to review this page periodically to stay up to date with our latest policy.